Gentle Touch Inc (“we,” “our,” or “us”) is committed to protecting the privacy and security of our
patients, clients, caregivers, and website visitors. This Privacy Policy explains how we collect, use,
and safeguard your information, including personal and health-related information, when you interact
with our services or visit our website at
https://gentletouchinc.com/.

1. Information We Collect

Personal Information

• Name
• Phone number
• Email address
• Mailing address

Health-Related Information

• Information related to patient care, services, scheduling, and coordination
• Communications between patients, caregivers, and staff

Technical Information

• IP address
• Browser type
• Device information
• Website usage data

2. How We Use Your Information

We use the information we collect to:

• Provide and coordinate patient care services
• Schedule and confirm appointments
• Send appointment reminders and visit notifications
• Notify patients when a clinician is en route
• Communicate with caregivers and staff regarding care
• Follow up after visits
• Respond to inquiries and requests
• Improve our website and services

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. SMS Communication

By providing your phone number, you consent to receive SMS (text) messages from Gentle Touch Inc related to patient care and service coordination. These messages may include:

• Appointment scheduling and confirmations
• Appointment reminders and visit notifications
• Clinician arrival updates
• Care coordination communications
• Follow-up messages
• Requests for additional information
• Schedule or service updates

4. HIPAA & Health Information Privacy

Gentle Touch Inc is committed to protecting health-related information in accordance with applicable laws,
including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

We implement administrative, physical, and technical safeguards to protect sensitive information.
Access to health-related information is limited to authorized personnel who require it to perform
their job duties.

While we take reasonable steps to protect your information, no method of transmission over the Internet
or electronic storage is 100% secure.

5. Information Sharing and Disclosure

We do not sell or rent your personal information.

We may share information in the following circumstances:

• With authorized staff and caregivers involved in patient care
• With service providers who assist in operating our business under confidentiality obligations
• When required by law or legal process
• To protect the rights, safety, and security of our patients, staff, or organization

SMS consent is never shared with third parties for marketing purposes.

6. Data Security

We use appropriate security measures to protect your information, including:

• Secure systems and networks
• Access controls and authentication
• Staff training on data protection

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request restrictions on certain uses or disclosures
• Opt out of SMS communications at any time

To exercise your rights, please contact us using the information below.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic.
You can control cookie settings through your browser.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices
of those websites.

10. Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect
personal information from children without appropriate consent.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised
effective date.

12. Contact Us

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.